The healthcare member experience is under more scrutiny than ever — and Healthcare Payers are uniquely positioned to lead in creating seamless, empathetic, and efficient service journeys.  

Join Wayne Butterfield, one of ISG’s leading voices in AI and automation, for a strategic, Payers-only roundtable focused on modernizing claims and contact center operations through GenAI, intelligent agent-assist, and omnichannel orchestration.  

Together, we’ll explore:  

• What’s hype vs. reality in Agentic AI-enabled claims and service delivery  

• How to balance automation with the human touch to elevate member satisfaction (CSAT) 

• Practical steps to reduce average handle time (AHT) while improving outcomes with Agent Assist Technology 

• Use cases and lessons learned from across the payer landscape  

This is not a webinar; THERE WILL BE NO RECORDING— it’s a live, collaborative discussion designed for Healthcare Payer Executives to engage, share, and explore the art of what is possible. Attendance is limited to 10 seats to ensure high-quality dialogue.